The rules of using Confr.chat.

Effective 15 May 2026

1. Who you're contracting with

2. What these terms cover

These terms govern your use of confr.chat — this marketing site — and any investigation we run for you on your request. If you eventually become a paying customer of the product app, additional product-specific terms will apply at sign-up; those will be attached to your order form.

These terms are business-to-business only. We do not offer Confr to consumers (Verbraucher in the sense of § 13 BGB). The right of withdrawal for distance contracts with consumers does not apply.

3. What Confr does

Confr is an AI investigator for big companies. You give us one hard question. We message a handful of people inside your company on Microsoft Teams in private, follow the trail of "you should ask X" until we reach the people who actually know, and write you a report with a source on every line.

Anonymity is held by the rule of three: a finding only appears in your report if at least three independent voices say the same thing. Below that threshold, the claim moves to an "Unverified" section or is dropped, with the count of dropped findings visible.

4. The free first investigation

Your first investigation is on us. One investigation per customer. No credit card. You can decide whether to continue afterwards.

The free investigation has the same anonymity guarantees, the same rule of three, and the same right-to-refuse on questions about named individuals as a paid investigation. It's a real report — not a demo.

5. What you must do

• Provide the question in writing and confirm the population we'll talk to.
• Authorise us to message specific employees in your company on Microsoft Teams.
• Make sure your works council (Betriebsrat), if you have one, is informed and — where required by law or works agreement — has approved the engagement. We will join that meeting if you want us to.
• Not use Confr to investigate a named individual. We refuse such requests and redirect you to your performance or whistleblower process as appropriate.

6. Refusal protocol

We may refuse a question, a probe, or an entire engagement at our discretion if:

• the question targets a named individual,
• the engagement does not meet the rule-of-three threshold for anonymity (typically: fewer than ~50 eligible respondents),
• continuing would conflict with applicable law, works-agreement, or the participant's express refusal.

Refusals are logged by category, never by name.

7. Pricing

After the free first investigation, you pay what the AI provider charges us to run your investigation, plus 25 %. No seat licences, no platform fees, no annual commit. Itemised on every invoice.

Invoices are issued in EUR (or GBP where shown on the page) net of VAT; statutory VAT is added where applicable.

8. Confidentiality

Both sides treat anything learned in the engagement as confidential. We don't use your investigation, transcripts, or report to train any model, and we don't share them with anyone outside the engagement team without your written consent.

9. Data and security

See our privacy statement for the full picture. In short: data is stored in the EU; aggregated, anonymised findings stay in your knowledge corpus until you ask us to remove them.

10. Liability

We are liable without limitation for intent (Vorsatz) and gross negligence (grobe Fahrlässigkeit), for damages arising from injury to life, body or health, and where statutory liability under the German Product Liability Act applies. For ordinary negligence (einfache Fahrlässigkeit), our liability is limited to damages typical and foreseeable at the time of contract, and only where we breach a material contractual obligation (Kardinalpflicht).

We do not warrant that a given investigation will produce a useful finding. Sometimes the evidence does not converge — the report says so. The free first investigation exists precisely to let you test that without risk.

11. Term and termination

The contract for an investigation runs from order to report delivery. Either side may terminate for cause at any time with immediate effect. Ordinary termination of an ongoing investigation is not available because investigations are time-boxed; we'll deliver what we have and bill only the AI cost incurred to that point, plus the 25 % margin on that incurred cost.

12. Changes to these terms

If we change these terms we'll update the "Effective" date and post the changes here. For customers with an active engagement, material changes take effect for the next engagement, not the current one.

13. Governing law and jurisdiction

These terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

Place of jurisdiction for all disputes arising from this contract, where permitted by law, is Berlin.

14. Severability

If any provision of these terms is found invalid or unenforceable, the remaining provisions stay in effect. The invalid provision will be replaced by a valid one closest to the original economic intent.